Frequently Asked Questions
Where are you located?
Our head office is located in Brisbane, Australia.
How much does shipping cost?
Shipping is free on all orders within Australia.
How long does shipping take?
Most items arrive within 3 to 10 working days, depending on your location within Australia.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
Simply use the link or enter the tracking number on the "Track Your Order" page.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our "Contact Us" page, or by emailing us directly at phoenixreliefcompany@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
