Frequently Asked Questions
How long should I use it each session?
Each session is designed to be used for around 15 minutes. This is enough time for most users to feel noticeable comfort and relaxation. You can use it once or multiple times per day as needed.
Is it suitable for sensitive skin?
It is comfortable for most users. If you have very sensitive skin, start on the lowest heat and vibration setting and increase gradually.
Where are you located?
Our head office is located in Brisbane, Australia.
How much does shipping cost?
Shipping is free on all orders.
How long does shipping take?
Most items arrive within 3 to 10 business days depending on your location.
How do I track my order?
Once your order ships, youβll receive a tracking link via email. Simply use the link or enter the tracking number on the "Track Your Order" page.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our "Contact" page, or by emailing us directly at phoenixreliefcompany@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.